Return Policy

Refund and Cancellation Policy

Should you receive a damaged or faulty product/s, email AutoFlare Pty Ltd at info@autoflare.com.au within 5 business days of receiving the parcel and we will arrange, where applicable, and where alternative product available, an exchange, credit or refund. Once product/s have been received back and damage and/or fault confirmed to AutoFlare Pty Ltd, processing of refunds may take up to 5 business days. Refunds can only be processed back onto the original payment method.

For Afterpay orders, AutoFlare Pty Ltd will inform Afterpay of the order being returned. Any future payments for the order and/or installments you have paid will be processed in accordance with Afterpay’s return policy, available on the Afterpay website. When your return is processed and accepted by Afterpay, Afterpay will send you an email with your updated payment schedule.

For products deemed damaged or faulty, the cost associated with return postage will be covered by AutoFlare Pty Ltd. Where a damaged and/or faulty product claim is made after 30 days from receiving the product, the cost associated with return postage with be incurred by the customer.

If the customer has incorrectly chosen a product (not change of mind), contact AutoFlare Pty Ltd via email at info@autoflare.com.au, within 10 days of receiving the parcel, and where alternative product available, or to request an exchange or credit. For incorrectly chosen or change of mind products, the costs associated with return postage will be incurred by the customer. Processing of refunds (where applicable in incorrectly chosen products) may take up to 5 business days (from AutoFlare Pty Ltd receiving the product/s back) and can only be processed back onto the original payment method. Please note this does not include custom orders. Custom paint orders will not be accepted for credit/refund and/or exchange (unless if damaged or faulty).

AutoFlare Pty Ltd will only accept product/s for return when in original packaging, undamaged and unused condition. AutoFlare Pty Ltd will not offer a repair, exchange, credit or refund when the damage and/or fault has been caused by product/s being used or incorrect care.

For a return request please provide us the following information via email at info@autoflare.com.au:

  • Your name and contact information
  • Invoice number of the order
  • A detail description of the damage and/or fault and/or problem for your return request
  • If damaged and/or faulty, please provide images

Please note incorrectly chosen orders are not available for credit, refund or exchange for the following purchases:

  • Custom paint orders
  • Special orders

Your returns request will be reviewed by AutoFlare and we will be contact with your to advise of return instructions. If a customer does not notify us before returning a product, it will be at AutoFlare Pty Ltd discretion to handle the return process.

Need To Cancel an Order

Prior to AutoFlare dispatching your order, you can cancel all or any part of your order, due to any circumstances deemed beyond reasonable control, however, no orders can be cancelled for change of mind.

We cannot cancel any orders once they have been dispatched from our warehouse or when your order has already been custom painted by AutoFlare.

Terms and Conditions

The terms and conditions of AutoFlare Ltd Pty may vary or amend from time to time. Any variations or amendments are binding on the customer. The customer acceptance of these terms and conditions are deemed upon order purchase.